Customer Comments:

Thanks. The phone worked out great. I will spread the word.
Happy Scherer (2/3/16)

Hi Karen
all went extremely well tks – the mobile wifi was a godsend for me as enabled me to keep track of my work while enjoying my travels
it was there on my arrival , the return package and instructions were easy to follow , and it was simple to use (for a non tech person like me) , so all in all 10 out of 10 from my side
many thanks for all your help and assistance
rgds/mike (2/3/16)

Hi Karen:
Thanks very much for your great service! I had a great trip and the phone and internet stick were great assistance. I will recommend your services to anyone traveling to NZ.
LeeAnn

Hi Karen,

Thanks very much for your email.

We were delighted with the service Phone Hire NZ offered, yet again! We have used your company three times now and have always found you to be reliable and efficient. When we return to NZ we will certainly be in touch again. I always tell friends from the UK planning to visit your lovely country to use your service.

If you wish to use my comments for marketing etc. feel free.

Will be in touch in a year or two.

All best,

Anne-Marie

Thanks Karen — it was great comfort to have the phone — even though we
hardly used it —good insurance — thanks
again — we loved NZ –Stuart

Our trip was wonderful! Every inch of NZ is gorgeous, and people we met were super nice and helpful. The smart phone was a really big help, and you made it sooo easy by delivering the phone and making it simple to mail it back. I will definitely use your service the next time I visit – which will be for a longer time than 2 weeks. Too many places we didn’t get to this trip.

Thanks again, Ellen E

Thanks for the service, very appreciated. Cheers, Karl

Karen,
Thanks for being able to use the modem and cellphone service again. It was a huge help to me because I discovered that my American phone wouldn’t even function. The cellphone quality was impressive, and actually better than here in the USA. The laptop modem was excellent and I was able to keep everything running at the office in San Francisco from Auckland. The package was right there waiting for me upon arrival and easy to deal with. Looking forward to renting from you again on my next visit !
Regards,
Richard

Hi Karen – Thank you very much !

As for feedback on the service…It was outstanding ! You really helped me out when the rental car company let me down. I still can’t believe I was able to book this as the airplane doors were closing for my upcoming trip. Payment was quick and easy. Delivery was on time and even early I believe. Mailing the GPS back to you was also quick and easy. Overall I am very pleased. Again thanks for the quick turnaround !

If I ever head back to NZ and need a GPS I will definitely use your company again and will recommend to friends. Moira H

Kia Ora Karen, Thanks for your messages. Service was excellent. The phone was available as promised for pickup at the Post Shop. Phone worked perfectly. The flashlight feature was very convenient a couple of times. Recharger worked fine. The envelope provided for return made return of the phone at the airport very convenient. If/when we return to your country I will use your service again. Thanks!
Regards, Rob & Adri H

Thanks Karen for putting the refund in our account. The phone worked really well. Thanks for great service. We will tell our friends! Joan and Jim F

My name is John Ward and I recently hired a Satellite phone from Phone Hire New Zealand.
As promised the phone was available for me to be picked up at Christchurch airport and a return postal pack supplied.
Our visit was a hunting trip to a remote location in the mountains on the West Coast where we were ferried in by helicopter.
The weather turned bad with significant rain and snow .
I used the phone to maintain contact with the helicopter company and as a result were able to get picked up during a short break in the weather and delivered back to safety.
Without the phone we would have had to wait another two days in bad weather to be picked up at our previously organised time.
I recommend that nobody should travel into remote locations unless they have a Sat phone for safety reasons.
The costs from NZ Phone Hire were very reasonable and their customer service was exceptional.
John Ward

Hi Karen

Thank you for the service it made our stay in NZ so enjoyable to know
we could phone home whenever we needed.  I will use your service again, thanks Tom T

Dear Karen,

It was really easy to book, and communication was great for confirmation and accounting process.
Delivery was made smooth and returning is easy. Great service!
I will definitely use your service again if I have another opportunity to visit NZ.

Best regards, Yagi

Hi Karen,
Thanks for your email your service was great no problems at all and I will use your company in the future and recommend to my business partners to do the same,  good work.
Thx
Bruce.

The phone provision service worked very well, thank you!  No hassle, and a great rate.  James H

Loved every minute in your wonderful country.  It was so nice to have a phone waiting for me – no waiting in line to buy a sim card – just turned on the phone and had it for any emergency. Thanks for your wonderful service.  Susan B

Karen, Thanks again for the phone. As far as feedback goes, the process couldn’t have been simpler and it was incredibly convenient having a local phone while on vacation. I appreciate your help and the information through the process and I will definitely recommend your service!
Cheers, Peter

We were very happy with the service throughout.  The phone was there when we arrived and was very easy to use and best of all saved us a fortune compared to if we’d used our own UK phones.  We hope to get back to NZ one day and will definitely use your service again if we do.
Kind regards, Sue

Thank you! Till next time! cheers Monica

Thanks! Great Service – Steve D

Thank you for the prompt refund.  Very satisfied with the service, as always.
Judith W

It turned out that I didn’t need the phone, but better safe than sorry. I’m very happy with the seamless service (the phone was at my hotel before I was), the ease of return, and the quick refund.  I enjoyed my first visit to New Zealand and hope I can return soon.
Thanks, Al

Currently on the way back to the UK, Sydney at the moment. The whole New Zealand experience was absolutely top class including your service. The phone was used on a daily basis to keep in contact with friends and family both in New Zealand and abroad at a very low overall cost. Pick up and drop off was seamless, topping up very easy, no issues whatsoever.
Thanks and regards
Tony L

Thank you so much! This modem proved very reliable and met my needs perfectly.  Warm regards, Lorraine

Karen, Great trip without any problems with phones and navigation on both South and North Island.  Worked brilliantly being able to sort everything before we left.  Many thanks
Regards, David

Hello Karen,
It was an excellent service and I would definitely do it again.    Thanks.  Richard

Thanks, Karen. The service was wonderful. It made life really easy for us as we travelled, especially as the weather became quite tricky.

Thank you, Marian

thank you. Very efficient and cheaper than paying roaming charges. Thanks for your phone support with the modem,
Thanks, Karen C

Thanks for everything! It all worked out well.
See ya, Peter

Hi Karen,
We found everything worked very well and we had no problems except for occasional lack of signal.
Thank you
Cliff

Thanks, it was a pleasure dealing with you.
Oh, and did I ever thank you for the candy bar? If not, shame on me and thanks!!  It made me laugh.
Kathy J

Was great having the phone rental and GPS. I was able to text my girls overseas during the trip which was quite helpful.
Patricia

Karen,
I would like to give very big compliments to Phone Hire NZ. We have traveled
with camper van through south island for 15 days and have had almost in all
places coverage with the USB stick. Also the speed was very good and
possible to make clear and good skype calls. Thanks again for your great
product and service.
Best regards,
Isold
Hi, Bryce,
We have only positive feedback on our experience with Phone Hire NZ during our month in your wonderful country.  Your communication prior to our holiday was excellent, the phone worked great, and the drop-off process was clear and simple.  I wouldn’t hesitate to recommend your service to others.   Thanks very much.
Faith
We would just like to say thank you for the superb service you provided, after having to delay our arrival at the last minute due to the February earthquake in Christchurch you went out of your way to track down the mobile that was waiting to be delivered to the hotel that we should have stopped at and redirected it to an alternative address just in time for our arrival.
As it it happened the phone was invaluable as we needed to track down some medical treatment while we were in NZ.
If we ever come to your part of the world again we would certainly use your service again and will be more than happy to recommend your service to anyone coming your way from the UK
Thanks Again
Jane and David H,UK

We had wonderful 7 weeks in NZ and except for the sad events related to the earthquake in Christchurch, we simply had an amazing vacation.
The communication package you provided me for the trip was a great help and a great pleasure allowing us to keep in contact with friends and family back home. We had no failures whatsoever and both the stick and the cell phone worked perfectly.
Thank you again and best regards.
Israel
Thanks for your e-mail. I just wanted to say that the modem worked really well and kept me in contact with friends and family whilst I was away. The service was very efficient and your contact was informative and friendly. The modem arrived safely and as per instructions the drop-off was easy!
All in all, a great service.
Thank you so much for your help.
Kind regards,
Val

Hi Bryce

Many thanks. Our trip went really well and we thoroughly enjoyed our first visit to your lovely country.

Your service was flawless and we will have no hesitation in recommending your company to any family or friends travelling to NZ. The combined package worked really well and we made great use of both the mobile and the sat. nav.

We were particularly impressed with the inclusion of the complimentary Crunchy – it was much appreciated!!

Best regards,

Ken


Thanks Bryce.  Excellent service, I will be happy to use again.
Elisabeth A Goodwin

Thank you. The service was great. We will recommend your service to our  friends
The. Jensens


G’Day Bryce,
Just wanted to thank you for the immaculate service and backup during our
trip to NZ (Mar ‘11).  The phone and modem were waiting for us when we
arrived, as promised, and worked beautifully over both islands.  When a
small hiccup occurred, it was fixed easily, willingly and quickly, and all
our dealings were professional, and a pleasure.  Your timely support was
reassuring, and the return procedure so simple.  We’ll certainly use you
again next time we visit from Oz. Brilliant!
Graeme S

Hi Bryce,
Thanks for that. We were very impressed with your service. We never actually needed to use the GPS but it was reassuring to have. The cellphone was invaluable and the coverage good.
Many thanks and we will be in touch next time we visit your wonderful country.
Anne-Marie
PS Hope the package has arrived back to you. Posted at airport on Sunday

Hi Bryce,
Thank you so much for the quick followup with NZ post and also processing the refund. I acknowledge the receipt of the same.
I am definitely going to recommend to my friends who plan to visit in the future to NZ to avail your excellent service.
Take care.
Regards,
Anand B

Hi Bryce,
All went well. Easy setup and no hassles.
Posted at Auckland airport so hope you have it back now.
Thanks.
Darryl

Thank you very much Bryce. You have been very helpful and easy to work with.
Thank you
Mark S

Hi Bryce
Thanks a lot for your excellent mobile rental service. I was happy with the same during my 2 wk long stay in your beautiful country.
Sorry to have bothered you on 12 Feb 11 as the staff at Holiday Inn, Christchurch could not find the parcel initially.
Regards
Anu.

Thanks Bryce for your service and understanding. You certainly run a professional operation. We are planning to return to Christchurch later this year and will contact you again for a phone.
Regards Terry P

It has been a great phone! Thanks again
Cheers,
Averi

Thanks, I was very pleased with the service and would recommend you to anyone traveling to New Zealand.

Jay F

Hi
It worked really well as I was travelling around booking things as I went, and it was cheaper than using my UK phone. The Crunchy Bar was v nice as well!!
Jane

Hi Bryce,
Thank you for your very efficient service.
I would certainly use your services again when I travel to New Zealand and would highly recommend other travellers do the same.    Hire of the modem was easy, fast and efficient with a convenient return at the airport, on departure.
Kind Regards,
Jillian R

Dear Bryce,
Thank you for sending the receipt.
I would like to say the service was wonderful.  The phone was waiting for me and was so convenient and it was so easy to return.
Overall it made life very easy whilst in Wellington.  I would definitely recommend you to anyone travelling to New Zealand.
Regards
Merlinde

Dear Bryce,
The phone card arrived this morning, so that was quick! Thank you for your prompt service..
The Kiwi Stamps you put on the envelope are great and we will keep them. Good idea.
Thanks again.
Kind regards.
Julie-Anne.

Cheers Bryce,
Everything was FLAWLESS!!! The phone was at the hotel when I arrived and everything was in perfect order.
Your instructions were helpful and easy to understand and follow. Prepaid and addressed envelop was perfect for returning the cell phone. Coverage was great. Refund very quick as I already saw it on my card.
In sum, I only have great things to say and will strongly recommend it to all my friends who plan to go to kiwi country.
Cheers
Bill

Hi Bryce,

You were awesome last time we needed a last minute modem, and I\’m back
begging you again.  …….  How soon can we get a modem out to …….?
I can PayPal the payment immediately Thanks!

You are sooooo amazing!! I can’t thank you enough!

Best,
Eden

Thank you so much Bryce, hugely appreciated!   And thank you for such clear instructions and information, very handy indeed :)
Best wishes
Elena


Pretty hard to beat that kind of price for sure.  Although I hadn’t used
your service yet, I was pleased with my experience.  The website was easy to
use and had the information I want and the ordering was simple and easy.  I
did quite a bit of research and felt you offered the best value for money
(combination of rental rates plus usage costs) for what we wanted.

I will certainly recommend/use your services in the future.

Dean

Thanks for the invoice and the helpful service. Overall, happy with the service and will use it again on future trips to NZ, which we will be doing.
Cheers
Rod

I am very happy to hear from my brother that everything with PhoneHirenz
went very smoothly!

Thank you very much for your kind and prompt service! This was great and I
will certainly recommend your company and will surely get in touch with you

in case I manage to visit NZ hopefully soon.

all the best
Roger

Your service was excellent and the modem served our purpose very well throughout most of our journey on both the North & South Islands.
You have a wonderful country over there with some amazing and very friendly people – we were very impressed and thoroughly enjoyed our stay in NZ.

Keep up the good work.

Best Regards
John R

Thanks. your service is perfect.

Olivier

Hello Bryce
Sim and top up arrived safely…thank you so much for your fast and efficient business.
Kind regards
Helen
ps Looking forward to seeing your beautiful country

Your service is great, thanks.

Mike F

Thanks again with assisting us with getting a new phone.  The service was great.

Paul

Thanks very much on your prompt reply re receipt & refund of bond. The stick worked fantastically everywhere we travelled in NZ. Your communication with me has been very prompt. A great service to travellers to NZ. Thanks again. Cheers
Jenny R

Excellent service. Much appreciated. regards/

SR

thank you for your answer and good wishes! Wish that everybody would react so quickly and so kind!
Best regards,

Jan

The phone was waiting for us when we arrived in Great Ponsonby, and it proved very helpful. Thanks again for all your help

Jeff D

Many thanks.
An excellent service.
No doubt, I’ll be calling on you again for my next visit to NZ.
All the best,
Robyn

Many thanks  – excellent service.  Instructions were very good and everything worked perfectly.
Kind regards
Anne G

Thanks for the refund.
Modem worked perfectly, took a heap of the hassles I have had in the past away from getting online, will use again next time I’m over.
Thanks for the crunchy bar as well :-)

Craig

Great, thank you Bryce. If your product will be as good as your service,
that will be a fantastic package!
Have a nice weekend!

Roger H

Thanks Bryce.
I really appreciate your concern and your way to deal with the customers.
Definetly I would ask for your services , if I come back in NZ. You never know when could happen again. We enjoyed very very much to visit NZ.
Regards and Merry Christmas to you.
M Timariu

Hi-  On future trips, I plan to contact Phonehire again. Thank you again for the great customer service and happy new year!

S.B

I must say how absolutely blown away I am by your voluntary online assistance!!…….I hope the rest of your co-citizens are as friendly as yourself!

Steve B Canada

Hi Bryce,
I want to thank you very much for everything, I sure will recommend your services to my friends and in travellers internet sites.
Elie

The TomTom worked very well and I was glad to have it as my navigator. Thank you for good service. I will recommend PhoneHire New Zealand to all my friends.

Udo S

Hi Bryce
Many thanks for your help, we found the kit invaluable.
Also the Crunchie bar was much appreciated!
Back home now trying to get used to snow and -6C.
I have passed your details to our travel agent for their information.
Cheers Robin


Thank you very much for the efficient and reasonably-priced service!

Judith W


This was brilliant (USB Modem)- Thank you very much

Robyn C  UK


Thank you for the fine service I received with the wireless modem

Cliff L


I really want to thank you for your efforts to get me great deals, I do appreciate your work.
Eli K


Hello!
Sent off my modem yesterday (Sun) morning at CC airport. Worked great everywhere – Hanmer Springs, Blenheim, Kaikoura and CC (of course). I also enjoyed the chocolate found in the box.
Thank you for the great service!

Regards
Rose R


Thank you. This is a great service- will tell others about it.

Anne D. Australia

Hi Bryce,

Thanks for taking the time to respond, especially since your advice seems to be directing me to go direct to ……..

Your honesty and help is much appreciated.

Regards,

Allan M


Rating:  Highly recommended.  This company provided me with perfect service.  I had to make an emergency trip to New Zealand from California and needed high quality wireless internet access to the USA for my laptop.  I got a bargain deal on a Telecom wireless modem and a Vodaphone cellphone rental.  The equipment was waiting for me in a package when I arrived exactly as promised.  The configuration instructions for the modem were a no-brainer, so I had a wireless connection running in a few minutes with impressive data performance. The customer service exceeded expectations, with questions answered very quickly and clearly.  Returning the equipment at the end of my stay in New Zealand was very easy — just pack it back in the prepaid padded bag and drop it off at the Post Office.  It doesn’t get much easier than that!   In summary, a very good experience with everything going right.  It doesn’t get better than that.  When I next go to New Zealand, I will definitely use this service again.

Richard P in California


Thanks so much.
You provide an outstanding service, Sir.

Johan v D


1Thanks! I will definitely recommend you…..responsive, personal, great value, trouble-free….

Jeffrey P  USA


We received the sim card today ! Thankyou for the great service !
We arrive in Auckland next Tuesday and are looking forward to seeing the North Island ! Hopefully do the South in the near future !
Regards ..Denis H
NSW Australia


I’d also just like to say this is a fantastic service you provide and so easy to use. I’m returning to NZ in October and rest assured I will be using your phone hire again on that trip.

Regards Huw


Hi Bryce

I am home again. I posted the USB Modem from the Motel in Christchurch on Tuesday.

Thanks for all your help and patience.  Catch up next time – you are now saved in my Favourites.

Cheers
Monica


I had the pleasure of dealing with this firm recently – by hiring a GPS unit. I would have to say that the service provided was excellent. Bryce was particularly helpful and gave me full support with everything I needed to know. The unit arrived in good time, the package was compact and well laid out with clear, easy to follow instructions and a prepaid courier envelope for unit return.

I would recommend phonehirenz to anyone and would not hesitate to use them again in future.

J Travaglia  Hamilton


thanks so much for the forward!

it’s always nice to get a little help from a company even if there’s nothing

in it for them.

I travel to NZ a fair bit and will make sure I point people your way when

the opportunity arises.

Steve F.

1

Thanks again guys!!!

I will be sure to pass on your brilliant service to the NZ travel people who

recommended you to me.

Regards,

Stephen E.

1

Dear Danit,

I have received the credit for the balance. Thank you so much for all your

help.

Regards,

Deep

1

Thanks for the prompt and efficient way in which you handled this account.

I enjoyed New Zealand immensely.

Peter W.

1

Dear Danit Peleg,

I successfully received the refund of the unused portion of my phone

balance.  I found your service to be very efficient and convenient.  I will

use it during my next trip to NZ, and will recommend it to others.

Thanks & Best Regards,

Lee

1

Hi Raz,

I’m glad you got the modem back.

As it turned out I didn’t need to use it whilst I was in NZ – the house we

were staying at had wireless connected.

I would however like to say thank you for the professional rushed service

you provided me.  The package arrived the day we arrived in NZ, so had I

needed it – it would have been waiting for me.  Because I hadn’t opened the

package until I returned to Sydney I didn’t realise there was a returns

envelope in the package (I returned this to you for the next person’s use)

Thank you for your assistance – next time I will know who to call first!

Regards

Jane

1

Hi There

Just to let you know my son thought the GPS was great. Knowing his map

reading skills in the uk it certainly gave us peace of mind.

Thanks again.

Graham H.

1

Dear Danit,

I would like to thank you for a remarkable service.

2 days ago (29/10/08) I decided to try and rent GPS for NZ. At that time I

was in Los Angeles, CA, USA, and about to leave USA to NZ the next day.

I search in the internet for that service and found your link.

Since I had to leave LA in 14 hours, it was very urgent to get a response

from you immediately. and so you did.

As it mentioned in your web site customer should make the reservation at

least a week ahead, but you did your best to give me a VIP service although

it was only 2 days ahead.

We discussed the details by e-mail and today, 2 days after, I am in Auckland

NZ and the GPS arrives directly to the hotel I am staying in – as promised.

It was a pleasure to receive such a service.

I will recommend your company where ever I go.

Good luck, and thank you again

Carmit K.

1

Hi, just wanted to let you know how impressed we were with your fantastic

service while we were in NZ.   It was amazingly easy to hire the phone from

you and we are staggered that our account has already been credited with the

refund of the bond and the balance of the prepaid call money.

Thanks so much.  We have already recommended you to friends.

Margaret H.

1

Many many thanks. SIM card awaiting my arrival in Hamilton. You should

receive SIM card today as it was posted at Wgtn airport yesterday when I

left. Will use your service again, and recommend it to friends who travel

back to NZ.

Cheers

Jane S.
1

Thankyou for the SIM card we hired and which was awaiting us on arrival at
Manukau Top 10 Holiday Park on our arrival 15 April.
Card was returned to you in post on night of 30 April before our departure 1
May.
I will certainly tell anyone else I know considering a holiday in NZ of this
service.  The coverage by Vodaphone was exceptional and certainly better
than in Australia.

Regards,  Allan & Joan C.